Terms of service

Last Updated: October 19, 2026

These Terms of Service (“Terms”) apply to your access to and use of www.lavavessa.com (the “Site”) and purchases made through the Site. The Site is operated by Lavavessa (“Lavavessa,” “we,” “us,” or “our”). By using the Site or placing an order, you agree to these Terms, subject to rights that cannot be limited under applicable law. If you do not agree, do not use the Site.

1. Eligibility and Use of the Site

You agree to use the Site only for lawful purposes and in compliance with these Terms. You must provide information that is accurate, current, and complete when placing an order or contacting us. You are responsible for maintaining the confidentiality of any account credentials you create and for activity carried out through your account, to the extent permitted by law.

2. Products and Product Information

We make reasonable efforts to present product descriptions, images, sizing details, prices, and availability accurately. However, colors and appearance may vary depending on your device and display settings, and minor presentation differences may occur. Product availability may change without notice. If you have a question about a product, please contact us before placing your order.

3. Prices, Taxes, and Payment

Prices and any applicable shipping charges or taxes will be presented during checkout where applicable. You agree to provide current and accurate billing, payment, and contact information. Payments are processed through the payment methods and providers made available at checkout. We do not represent that any particular payment method is available for every order; the options shown during checkout apply to your transaction.

4. Orders and Order Acceptance

Your order is an offer to purchase the selected products under the information presented at checkout. An order confirmation acknowledges receipt of your order and does not by itself guarantee acceptance or shipment. We may review, refuse, or cancel an order where reasonably necessary, including where a product is unavailable, information is inaccurate, a payment is not authorized, a suspected fraudulent or unauthorized transaction is identified, or a pricing or listing error has occurred. If we cancel an order after payment has been collected, we will arrange an appropriate refund for the amount charged for the cancelled order, subject to applicable law.

5. Order Changes and Cancellations

If you need to change or cancel an order, contact hello@lavavessa.com as soon as possible. We cannot guarantee that a request can be accommodated after processing has begun or the order has been dispatched. This section does not limit any rights you may have under applicable law.

6. Shipping, Returns, and Refunds

Shipping estimates, destination availability, shipping costs, return eligibility, return shipping responsibility, and refund procedures are described in our Shipping Policy and Return & Refund Policy. Those policies form part of these Terms by reference. Delivery dates are estimates unless expressly stated otherwise, and delays may occur for reasons outside our reasonable control.

7. Acceptable Use

You must not misuse the Site, interfere with its operation or security, attempt unauthorized access to accounts or systems, submit false or misleading information, use the Site for unlawful or fraudulent activity, or copy, scrape, or exploit Site content in a way that violates applicable law or the rights of others.

8. Intellectual Property

Site content, including text, graphics, logos, photographs, layout, and other materials, may be protected by intellectual property laws. Except as permitted by law or with the relevant rights holder’s permission, you may not reproduce, distribute, modify, publicly display, or commercially exploit Site content. Product names, marks, and third-party materials remain the property of their respective owners.

9. Third-Party Services and Links

The Site may contain links to third-party websites or use third-party services. We do not control independent third-party websites and are not responsible for their content, policies, availability, or practices. Your use of third-party services may be subject to their own terms and privacy policies.

10. Disclaimer

To the extent permitted by applicable law, the Site and its content are provided on an “as available” and “as is” basis. We do not guarantee uninterrupted or error-free operation of the Site, or that all content will always be complete, current, or free of errors. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded or limited.

11. Limitation of Liability

To the extent permitted by applicable law, Lavavessa will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Site or a purchase, or for loss of data, profits, or business opportunities. This limitation does not apply to liability that cannot lawfully be excluded or limited, and it does not remove any mandatory consumer rights available to you under applicable law. The scope and enforceability of this section depend on the law that applies to the particular claim.

12. Indemnification

To the extent permitted by applicable law, you agree to be responsible for third-party claims, losses, and reasonable costs to the extent they arise from your unlawful use of the Site or your material violation of these Terms. This provision does not require you to assume responsibility for our own acts or omissions where applicable law does not permit that responsibility to be shifted to you, and it does not limit any rights that cannot lawfully be limited.

13. Privacy

Our collection and use of personal information are described in our Privacy Policy. Please review that policy to understand how information is handled when you use the Site.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to the Site, our practices, or legal requirements. We will post the updated version on this page and revise the “Last Updated” date. Changes apply from the time they are posted, subject to applicable law. Your continued use of the Site after an update constitutes use under the updated Terms, to the extent permitted by law.

15. Governing Law and Disputes

These Terms are interpreted subject to applicable law and any mandatory consumer protections that apply to you. Any dispute will be handled in accordance with applicable law and the rights and procedures that cannot lawfully be waived or limited. Nothing in these Terms removes any non-waivable rights available under applicable law.

16. Severability and No Waiver

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect to the extent permitted by law. A failure to enforce a provision on one occasion does not waive the right to enforce it later.

17. Entire Agreement

These Terms, together with the policies expressly incorporated into them and any terms presented at checkout, describe the general terms for use of the Site and purchases through it, subject to applicable law.

18. Contact Information

For questions about these Terms, contact Lavavessa:
Website: www.lavavessa.com
Email: hello@lavavessa.com
Phone: +1 212-555-1714
Address: 26539 SE 25th St, Sammamish, WA 98075, United States
Customer Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM Pacific Time (PT); Sunday: Closed