Privacy policy

Last Updated: October 19, 2026

This Privacy Policy explains how Lavavessa ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit www.lavavessa.com (the "Site"), create an account, place an order, contact us, or otherwise interact with our services.

This Privacy Policy is intended to explain our information practices. Where applicable law requires consent, notice, or an opportunity to opt out for a particular activity, we will rely on the applicable legal basis and provide the choices required by law; simply visiting the Site is not intended to replace any consent or opt-out mechanism required by law.

1. Who We Are

Lavavessa is an independently operated online retail store offering apparel and accessories.

Website: www.lavavessa.com

Customer Support Email: hello@lavavessa.com

Customer Support Phone: +1 212-555-1714

Business Address:

26539 SE 25th St, Sammamish, WA 98075, United States

2. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our Site, and information received from trusted service providers that help us operate our business.

Information You Provide

When you place an order, create an account, subscribe to our communications, contact customer support, or otherwise interact with our Site, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details and purchase history

  • Payment confirmation information

  • Customer service communications

  • Return and refund requests

Payment information is handled through the payment methods and service providers presented during checkout. The information available to Lavavessa may vary by payment method and provider.

Automatically Collected Information

When you visit our Site, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Language preferences

  • Time zone

  • Referring website

  • Pages visited

  • Products viewed

  • Website activity

  • Cookie and similar technology data

This information helps us improve website performance, understand how visitors use our Site, prevent fraud, and improve the overall shopping experience.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders.

  • Verify payments and reduce fraudulent transactions.

  • Provide customer support.

  • Send order confirmations, shipping updates, and other service-related communications.

  • Improve our website, products, and customer experience.

  • Measure website performance and marketing effectiveness.

  • Send promotional communications where permitted by law. You may opt out at any time.

  • Comply with legal, accounting, tax, and regulatory obligations.

4. Service Providers

To operate our business, we may share limited personal information with trusted service providers that perform services on our behalf, including:

  • Payment processors

  • Shipping and delivery providers

  • Customer support platforms

  • Fraud prevention services

  • Website hosting providers

  • Analytics providers

  • Marketing and advertising partners

The categories above describe service providers we may use when needed for store operations; they are not a representation that every category or any particular provider is currently active. Information shared with a provider is limited as appropriate to the service being performed, subject to the provider's role and applicable law.

5. Analytics and Advertising

Depending on the features, settings, and third-party services actually enabled on the Site, we may use analytics or advertising technologies to understand website performance and measure marketing activity. The technologies in use may change over time. This policy describes possible practices and should not be read as confirmation that every listed technology or service is currently enabled.

Depending on the services enabled on our Site, these technologies may collect:

  • Device information

  • Browser information

  • Website activity

  • Referring source

  • Advertising interactions

  • Conversion events

  • Cookie identifiers

Where such technologies are enabled, the information collected may be used to understand Site usage, evaluate advertising performance, and improve the shopping experience.

6. Cookies and Similar Technologies

Our Site may use cookies, pixels, web beacons, tags, and similar technologies. The types of technologies used can vary according to the Site features and services in operation.

These technologies may be used for:

  • Essential website functionality

  • Shopping cart and checkout

  • Security and fraud prevention

  • Website analytics

  • Performance measurement

  • Remembering user preferences

  • Advertising and remarketing, where applicable

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

7. Sharing Your Information

Our handling of personal information and any disclosures to third parties depend on the services actually in use and the circumstances of the disclosure. Some disclosures, including certain analytics or advertising disclosures, may be treated as a “sale,” “sharing,” or targeted advertising under applicable privacy laws even when no money is exchanged. Where applicable law gives you a right to opt out, you may contact us at hello@lavavessa.com to submit a request. We will assess requests under the law that applies. This policy does not confirm that any particular advertising or analytics service is currently enabled.

Depending on the services used to operate the Site and process your order, we may share information with the following categories of recipients. This list describes possible categories and does not mean that every category is engaged for every transaction:

  • Payment providers

  • Shipping partners

  • Fraud prevention providers

  • Analytics providers

  • Marketing and advertising partners

  • Professional advisors

  • Government authorities or regulatory agencies when required by applicable law

8. Your Privacy Rights

Depending on your location, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include:

  • The right to access your personal information.

  • The right to correct inaccurate information.

  • The right to request deletion of personal information.

  • The right to restrict certain processing activities.

  • The right to opt out of targeted advertising or marketing communications where applicable.

Residents of California and other jurisdictions may have additional rights under privacy laws that apply to them, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where applicable. The availability of a right depends on the law and circumstances that apply to the request.

To submit a privacy request, please contact us at hello@lavavessa.com. Please describe the request and provide enough information for us to understand and review it. We may need to verify your identity or authority before acting, as permitted or required by applicable law. We will review and respond within the time and manner required by applicable law. Email is the contact method stated in this policy; this policy does not represent that a separate privacy-request portal or dedicated opt-out button is available.

9. Your Privacy Choices

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our communications.

Some browsers provide privacy preference signals, such as Global Privacy Control (GPC). Whether the Site detects and processes such a signal depends on the Site's actual configuration; this policy does not represent that GPC recognition or a separate opt-out tool is currently enabled. Where applicable law requires the Site to recognize a signal or provide a specific opt-out method, that mechanism must be implemented and tested to meet the applicable requirements. You may email hello@lavavessa.com to submit a privacy request, including a request relating to targeted advertising or sharing where applicable. Email is an additional contact channel and does not replace any separate opt-out mechanism required by applicable law. The available mechanisms and the data practices to which they apply must be consistent with the Site's actual configuration and applicable law.

10. Data Retention and Security

We determine how long to retain personal information by considering the type and sensitivity of the information, the purpose for which it was collected, whether the information is needed to complete an order or provide customer support, applicable accounting, tax, and other legal requirements, the need to prevent or investigate fraud, and whether information is needed to establish, exercise, or defend legal claims. For example, order and transaction records may need to be kept for accounting, tax, warranty, dispute, or fraud-prevention purposes; customer service and return records may be kept while a request is handled and for a reasonable period afterward to document its resolution; and technical or cookie-related data should be retained only as needed for the relevant function, subject to applicable law and the settings of the services involved. We do not state a fixed retention period for each category here because the applicable period depends on these factors and the actual systems and legal obligations involved. These criteria describe the factors relevant to retention and deletion decisions; actual retention periods depend on applicable legal requirements and the systems and service providers used to operate the Site.

We seek to use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle to help protect it from unauthorized access, disclosure, alteration, or destruction. This general statement does not represent that we hold any particular security certification or that any system is completely secure.

No method of electronic transmission or storage is completely secure. We take reasonable steps designed to protect personal information, but cannot guarantee absolute security.

11. International Visitors and Children's Privacy

Our business is based in the United States, and we primarily serve customers in the United States. The Site may also be accessed from, and orders may be accepted for, other countries where checkout makes ordering available. The information practices described in this policy apply to those interactions, subject to applicable law.

If you access our Site from another country, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13 without legally valid authorization, we will take appropriate steps to delete the information as required by applicable law.

If you believe a child has provided personal information to us, please contact hello@lavavessa.com, and we will take appropriate steps to remove such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be posted on this page together with a revised Last Updated date.

13. Contact Information

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us.

Brand Name: Lavavessa

Website: www.lavavessa.com

Business Address:

26539 SE 25th St, Sammamish, WA 98075, United States

Customer Support Email:

hello@lavavessa.com

Customer Support Phone:

+1 212-555-1714

Customer Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM Pacific Time (PT)

Sunday: Closed

We will review privacy-related inquiries and respond as appropriate under applicable law.