Refund policy

Last Updated: October 19, 2026

At Lavavessa, we want you to be satisfied with your purchase. If you are not completely satisfied, we are here to help. This Return & Refund Policy explains our return eligibility, return process, refund procedures, return shipping responsibilities, and other important information for purchases made through www.lavavessa.com.

1. 30-Day Return Policy

We offer a 30-day return policy.

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

• Unworn, unused, and unwashed.

• In the same condition in which it was received.

• Returned with all original tags attached.

• Returned in its original packaging.

• Accompanied by proof of purchase, such as your order number or purchase confirmation.

Items that do not meet these requirements may not be eligible for return.

2. How to Start a Return

To request a return, please contact us at hello@lavavessa.com within the 30-day return period.

Please include:

• Your order number.

• The email address used to place the order.

• The reason for your return request.

After reviewing your request, we will provide a Return Merchandise Authorization (RMA) together with detailed return instructions, including where and how to send your package.

Please do not send items back before receiving return authorization, as unauthorized returns may not be accepted or may experience processing delays.

3. Return Method

Returns are accepted by mail only.

Please follow the return instructions provided by our customer support team. We recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.

4. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customer Responsibility

You are responsible for return shipping costs if the return is due to:

• Change of mind.

• Ordering the wrong size.

• Ordering the wrong color.

• Style preference.

• No longer wanting the item.

Our Responsibility

If you receive a defective, damaged, or incorrect item, Lavavessa will cover the return shipping cost or provide a prepaid return shipping label where applicable.

5. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or incorrect, please contact hello@lavavessa.com as soon as reasonably possible.

To help us review your request, please provide:

• Your order number.

• Clear photographs of the product.

• Photos of the packaging, if applicable.

• A brief description of the issue.

After reviewing your request, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or another suitable solution.

6. Non-Returnable Items

The following items are not eligible for ordinary returns, subject to applicable law. This section does not remove your rights regarding an item that arrived damaged, defective, or incorrect; please contact us so we can review the issue under Section 5.

• Items specifically marked as Final Sale or otherwise identified as non-returnable at the time of purchase, if such a designation is used for the item, subject to applicable law and any rights relating to defective, damaged, or incorrect items.

• Items that have been worn, washed, altered, damaged by the customer after delivery, or returned without original tags or original packaging.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style, we recommend returning your eligible item for a refund and placing a new order for the item you would like instead.

If you received a defective, damaged, or incorrect item, please contact us so we can review the issue and provide an appropriate solution.

8. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

After the returned item is received, allow 1–3 business days for inspection. If the refund is approved, we will process it to your original payment method within 1–3 business days after approval. For store operating dates, business days are counted Monday through Saturday, excluding Sunday; public-holiday timing may vary. Your bank, card issuer, or payment provider may require an additional 1–5 business days for the funds to appear in your account, according to that provider's processing calendar.

9. Original Shipping Charges

Standard shipping is free for all countries and destinations where shipping is available through checkout, as described in our Shipping Policy. If you paid a separate charge for a special service, reshipment, or other circumstance, whether that charge is refundable depends on the reason for the return, the charge actually paid, and applicable law; we do not promise that every separate charge will be refunded in every situation. If the return involves an incorrect, damaged, or defective item, please contact us before returning it so we can review the issue and explain the applicable resolution. Any refund will be handled in accordance with applicable law.

10. Restocking Fee

We do not charge a restocking fee for eligible returns.

11. Return Address

Returns must be authorized before being sent. Our confirmed return address is 26539 SE 25th St, Sammamish, WA 98075, United States, which is also our business/contact address. You must still contact customer support, obtain return authorization (RMA), and follow the shipping instructions provided by our team before mailing any item. Use the confirmed return address above only as directed in the authorization and return instructions; do not send a return before authorization. If an authorized return requires different instructions for a particular order, follow the specific instructions provided by customer support.

Please include your order number or return authorization reference with your return package to help us identify and process your return efficiently.

12. Contact Information

If you have any questions regarding returns, refunds, damaged items, or exchanges, please contact us.

Brand Name: Lavavessa

Website: www.lavavessa.com

Business Address:

26539 SE 25th St, Sammamish, WA 98075, United States

Customer Support Email:

hello@lavavessa.com

Customer Support Phone:

+1 212-555-1714

Customer Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM Pacific Time (PT)

Sunday: Closed

We aim to respond to return and refund inquiries as soon as reasonably possible during customer support hours. Response times may vary depending on inquiry volume and the information needed to review your request.