Shipping policy

Last Updated: October 19, 2026

Thank you for shopping with Lavavessa.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.lavavessa.com. Please review this policy before placing an order.

1. Order Processing Time

All orders are processed within 1–3 business days.

Order-Processing Business Days: Monday – Saturday. Sunday is not counted as an order-processing business day. Processing arrangements on public holidays may vary, and no public-holiday processing is promised.

Order Cut-Off Time: 6:00 PM Pacific Time (PT)

Orders placed after 6:00 PM Pacific Time (PT), or on Sunday, will begin processing on the next business day, Monday through Saturday. The cut-off time is not a guarantee that an order will ship on the day it is placed. Orders placed by the cut-off time are still subject to the stated 1–3 business day processing period.

During peak seasons, promotional events, holidays, or periods of unusually high order volume, processing times may be slightly extended. If a significant delay occurs, we will notify you using the contact information provided with your order.

2. Shipping Destination

Shipping is available only to destinations offered at checkout. The destinations available for a particular order are determined by the shipping address and the options shown during checkout.

Shipping availability depends on your delivery address, product availability, and the shipping options displayed during checkout.

Please ensure that your shipping information is complete and accurate before submitting your order.

3. Estimated Delivery Time

Estimated delivery time consists of:

Order Processing Time + Shipping Transit Time

United States Standard Shipping

• Order Processing Time: 1–3 business days

• Shipping Transit Time: 6–9 business days

For standard shipping to eligible destinations within the United States, the 6–9 business day transit estimate applies. We do not state one universal transit-time range for destinations outside the United States; availability and any destination-specific estimate are shown at checkout. The 1–3 business day processing period is separate from the 6–9 business day transit estimate. For order processing, business days are Monday through Saturday; Sunday is not counted. The transit estimate starts when the carrier receives the package. For this published estimate, the 6–9 business-day range is counted on a Monday-through-Saturday basis, with Sunday excluded. This counting convention is not a representation that the carrier operates, collects, scans, or delivers parcels on every Saturday, and it does not change the carrier’s own service calendar. Actual carrier operating days and schedules may differ. Sundays, public holidays, carrier schedules, service conditions, and destination-specific circumstances may extend the actual elapsed time. The transit estimate is not a guaranteed delivery schedule. We do not state a guaranteed combined order-to-delivery range by adding the processing and transit estimates together, and we do not promise delivery on a particular date or weekday. Please use the tracking information and carrier updates for shipment-specific progress. Available shipping services and destination-specific estimates are those shown at checkout.

Delivery times are estimates only and are not guaranteed. Delays may occur due to weather conditions, carrier delays, holidays, high shipping volume, address verification issues, or other circumstances beyond our reasonable control.

4. Shipping Costs

We offer free shipping to all countries and destinations where shipping is available through checkout. Shipping availability and the shipping options available for a particular order depend on the delivery address and the options displayed during checkout. We do not promise a single transit-time range for destinations outside the United States; any destination-specific delivery estimate available for an order will be shown at checkout.

Standard shipping is free for destinations where shipping is available through checkout. If any separate charge applies to a special service, reshipment, or other circumstance described in this policy, the applicable amount will be disclosed before you are asked to pay it.

5. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing tracking information, where available.

Tracking information may not appear immediately after shipment. Availability and update timing depend on the carrier’s tracking system.

If your tracking information is not updated immediately, please allow additional time for the carrier's tracking system to refresh.

6. Shipping Carriers and Fulfillment

Orders may be shipped through trusted shipping carriers, logistics providers, or fulfillment partners depending on product availability and operational requirements.

Shipping and fulfillment arrangements may vary according to the order and operational requirements.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify your:

• Full name

• Street address

• Apartment, suite, or unit number (if applicable)

• City

• State

• ZIP code

• Phone number

• Email address

Incorrect or incomplete shipping information may result in shipment delays, returned packages, or unsuccessful delivery.

If you notice an error after placing your order, please contact hello@lavavessa.com as soon as possible.

While we will make every reasonable effort to assist, we cannot guarantee changes once an order has entered processing or has already been shipped.

8. Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or marked as delivered but cannot be located, please contact us at hello@lavavessa.com with your order number and tracking information.

You may also be asked to:

• Verify the shipping address used for your order.

• Check around your mailbox, front door, or other delivery locations.

• Ask household members, neighbors, building management, or reception staff.

• Contact the shipping carrier for additional delivery details.

We will work with you to review the situation and determine the appropriate next steps.

9. Failed Delivery or Returned Packages

If a package is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or another customer-related reason, we will contact you whenever possible.

Additional shipping charges may apply if reshipment is requested due to incorrect shipping information or failed delivery not caused by Lavavessa.

10. Damaged or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, please contact hello@lavavessa.com as soon as reasonably possible.

To help us review your request, please provide:

• Your order number.

• Clear photographs of the product.

• Photos of the packaging, if applicable.

• A brief description of the issue.

We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact hello@lavavessa.com as soon as possible.

Although we will make every reasonable effort to accommodate your request, we cannot guarantee changes or cancellations once order processing has begun or the shipment has been dispatched.

12. Contact Information

If you have questions regarding shipping, delivery, tracking, or your order status, please contact us.

Brand Name: Lavavessa

Website: www.lavavessa.com

Business Address:

26539 SE 25th St, Sammamish, WA 98075, United States

Customer Support Email:

hello@lavavessa.com

Customer Support Phone:

+1 212-555-1714

Customer Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM Pacific Time (PT)

Sunday: Closed

We aim to respond to shipping-related inquiries as soon as reasonably possible during customer support hours. Response times may vary depending on inquiry volume and the information needed to review your request.